There's this weird thing about Sylvanas in BfA. Yes I don't like her character that much due to her role in this expansion. BUT it was something that was bound to happen with her character. It was never a matter of if it was always a matter of when she would forsake the Horde.
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Her destiny was to die with honor defending her home. That destiny was stolen by Arthas who broke her so thoroughly so as to be unrecognizable. Holding the Ranger-General responsible for the actions of the Dark Lady is somewhat like telling a veteran with PTSD to 'get over it.'
Most characters in WoW have chosen to remember Sylvanas for who she was not for what she's become. In many ways, yes Sylvanas the Ranger-General and Sylvanas the Banshee Queen are different people. Doesn't make her pity well any less dry though for what she is now.
