That's strange. Have you tried uninstalling and reinstalling the app to check if that makes a difference? keep us posted.
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Sure, you could try that again. Also, try checking if there are any pending software updates on your device. If there are any, please update it to the latest version available to see if that makes a difference. Let us know how it goes.
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There was a software update so I did, I also tried deleting the app and getting it back but it still never worked.
End of conversation
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