Thank you for reminding me to thank heaven for not having to actually visit a DMV office since my youngest got his license.
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You will laugh but as I was trying to give feedback, instead of listening she said "If you don't like calling, you can GO INTO DMV IN PERSON."
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Hi there. Our apologies as that is not the VirginiaDMV way. We want all customers to have a positive experience w/ us & when that doesn't happen, we want to know so we can improve. Can you DM us w/ more details so we can look into it? Thank you.
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Calling Bob Newhart.

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DMV is DMV but...here in Oregon it's much better than the old days. OH and recently, they started taking credit cards too. Seriously, Oregon's DMV it's different.
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The attitude all through govt.
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It comes from not being able to fire a government worker.
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If anyone thinks government arrogance is confined to the DC deep state, they haven't dealt with the DMV.
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When I was having a discussion with the Texas Attorney General Office about them not having to follow the same rules as the rest of us I was told " It is good to be the king".
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And that's why they are the DMV.
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Typical government bureaucracy arrogance.
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There is a good side to the BMV in Indiana. You have to show a birth certificate, passport, or other POSITIVE ID in order to get a drivers license. It is a precursor to the ID card coming out in 2020 that will allow you to enter federal bldgs, etc, etc
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Never call the dmv. They don’t employee ppl with brains.
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Note the “customer” focus
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Typical government but DMVs are the worst. And actually that person is wrong. In Virginia, I believe the DMV reports to the Secretary of Transportation. I would write and call her office – Shannon Valentine.
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