Hi there, you should've received an email notification with more info about the suspension – check your spam folder if it's not in your inbox. Also, we review appeals 24/7 and will reply as soon as we can, you should hear back via email!
I have done this but no reply. I think there should be a way out of every situation. You should warn a creator give a prior notice but imposing a sudden suspension is not the way. There can be a deadline to remove those comments that can cause suspension.