@TeamYouTube hey I've been having a problem lately trying to launch videos from hyperlinks. The videos don't launch and I instead have to copy and paste the link into the search bar to get the video I'm looking for. Can y'all help me out? I'm on a galaxy s10+ if that helps any
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Replying to @SeepingAnus
Hmm, is this happening across devices? Have you tried reinstalling the app, restarting your device, or clearing cache/cookies? Let us know if that works.
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Replying to @TeamYouTube
Sorry for my late reply. I have done everything but reinstall the app. When I cleared my data I was able to launch one video from the hyperlink but after that one video I was back to square one. I'll try reinstalling and let you know. Thanks
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Replying to @SeepingAnus @TeamYouTube
Unfortunately disabling and re enabling the app did nothing either. Any other possible suggestions?
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Replying to @SeepingAnus
Are you getting any error message when trying to access the hyperlink through YouTube? If so, here's a list of error message and steps on how you can get them fixed: https://yt.be/help/sWdH Hope this helps!
1 reply 0 retweets 2 likes
Unfortunately I don't get an error message it just takes me to my homepage but I appreciate you guys trying to help. Maybe in the future the problem will fix itself, it just seems to be my mobile app that's having issues. Oh well c'est la vie. Thanks for trying, I appreciate it!
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