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SeanDMackNYC's profile
Sean D. Mack
Sean D. Mack
Sean D. Mack
@SeanDMackNYC

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Sean D. Mack

@SeanDMackNYC

Technology Leader | CEO | CIO | CTO | CISO

New York, NY
seandmack.com
Joined July 2012

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    1. Sean D. Mack‏ @SeanDMackNYC Sep 26
      • Report Tweet
      Replying to @SeanDMackNYC @googlenest

      Basically, YouTube Music through Google Home does not associate her requests with her account.

      1 reply 0 retweets 0 likes
    2. Google Nest‏Verified account @googlenest Sep 26
      • Report Tweet
      Replying to @SeanDMackNYC

      Got it — thanks for the details. To confirm, do you have a premium or free YouTube Music subscription? If possible, try saying "Ok Google, play Baby Shark on Spotify" and see if you'll get the same result.

      1 reply 0 retweets 0 likes
    3. Sean D. Mack‏ @SeanDMackNYC Sep 26
      • Report Tweet
      Replying to @googlenest

      But I don't *want* to play baby shark! :) I have a premium YouTube Music account. Google Home recognizes me, it recognizes the little one, but, when she asks to play something I think it plays through my account because when I log in it thinks I like Baby Shark.

      1 reply 0 retweets 0 likes
    4. Google Nest‏Verified account @googlenest Sep 26
      • Report Tweet
      Replying to @SeanDMackNYC

      Understood. Let's dig deeper into this ― does your daughter has her own account linked in the Google Home app? Does she also have a premium YouTube Music subscription?

      1 reply 0 retweets 0 likes
    5. Sean D. Mack‏ @SeanDMackNYC Sep 26
      • Report Tweet
      Replying to @googlenest

      Yes, she has her own Google account and when she asks Google Home who she is it correctly identifies her as "Princess Cora Cat".

      1 reply 0 retweets 0 likes
    6. Sean D. Mack‏ @SeanDMackNYC Sep 26
      • Report Tweet
      Replying to @SeanDMackNYC @googlenest

      We have a family plan for YouTube Music as well.

      1 reply 0 retweets 0 likes
    7. Google Nest‏Verified account @googlenest Sep 26
      • Report Tweet
      Replying to @SeanDMackNYC

      Gotcha. Could you tell us the exact command you used when requesting to play YouTube Music through your Google Home? What message are you getting? Try rebooting your Google Home and router to refresh the connection and let us know how it goes.

      2 replies 0 retweets 0 likes
    8. Sean D. Mack‏ @SeanDMackNYC Sep 27
      • Report Tweet
      Replying to @googlenest

      I'm not sure you're getting it. I don't think this is a Google Home issue per se. I think the issue is with YouTube Music and how it interacts with Google Home. The issue is that it adds my daughter's requests to *my* played music.

      1 reply 0 retweets 0 likes
    9. Google Nest‏Verified account @googlenest Sep 27
      • Report Tweet
      Replying to @SeanDMackNYC

      We understand, Sean — we want to make sure all sides are looked at. We hope our friends @TeamYouTube would hop in for additional help.

      1 reply 0 retweets 0 likes
    10. TeamYouTube‏Verified account @TeamYouTube Sep 27
      • Report Tweet
      Replying to @googlenest

      Thanks for the tag, when additional Voice Match users haven't linked their default service, Assistant will use other linked users' music services. You can try to sign out of your accounts, then log back in again. Let us know, so we can point you in the right direction.

      2 replies 0 retweets 0 likes
      Sean D. Mack‏ @SeanDMackNYC Sep 27
      • Report Tweet
      Replying to @TeamYouTube @googlenest

      Ah! Now we might be getting somewhere. What do you mean when you say "haven't linked their default service"? Which service? Where do I make that link?

      12:39 PM - 27 Sep 2019 from Manhattan, NY
      1 reply 0 retweets 0 likes
        1. New conversation
        2. TeamYouTube‏Verified account @TeamYouTube Sep 27
          • Report Tweet
          Replying to @SeanDMackNYC

          Here's a guide to set your default music service (ex: YouTube Music) on Google Home: https://support.google.com/googlenest/answer/7060506 …. If you need live support setting it up, you can check the bottom of the page to chat with them directly.

          2 replies 0 retweets 0 likes
        3. Sean D. Mack‏ @SeanDMackNYC Sep 29
          • Report Tweet
          Replying to @TeamYouTube

          No luck. My daughter's preferences are all correctly set to YouTube music.pic.twitter.com/tmIsYRx8Lr

          0 replies 0 retweets 0 likes
        4. End of conversation

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