@TeamYouTube I have 2 videos that flag up the message that monetisation data is unavailable.
This is preventing me from making any changes to them or deleting them.
Is there a known fix or workaround?
Thank you.
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Replying to @ScottyDGamingYT
Hmm, is this happening on different devices? If not, clearing cache and cookies of the app/device you're working on normally works. If it is happening on all devices, send us a screenshot of the error and we'll look into it further.
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Replying to @TeamYouTube
It is happening on all devices, Browser both mobile and PC and also in the android App. The Monetisation data unavailable on a video with an appeal on a copyright claim seems to trigger the error. When the video gets an orange eye there is no way to edit the video. 1/2pic.twitter.com/0Rlps3adp1
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Replying to @ScottyDGamingYT @TeamYouTube
If you click copyright Dispute it just refreshes the page in a pc browser, but if you do it on mobile you get a message saying that you do not have permission to view the claim status because the video belongs to another channel.
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Replying to @ScottyDGamingYT
Appreciate details, can you share the URL of the video affected? Thanks!
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Replying to @TeamYouTube
There are 2 videos but when I go to view them they are classed as private and even I can't watch them but the URL's are: https://www.youtube.com/watch?v=nxO-Dw8mCQM … https://www.youtube.com/watch?v=Hrpj7AiCIGI … Thank you.
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Replying to @ScottyDGamingYT
We'd recommend you switch the videos to public from both Studio Beta & Classic – let us know once you have.
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I cannot switch them to public because changes can't be made/saved to these videos and they cannot be deleted, they are locked down.
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Replying to @ScottyDGamingYT
Thanks for the info – we'll pass this along and we'll get back to you as soon as an update is available.
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