That's strange! Could you try clearing your browser's cache and cookies to see if that helps? Also, try using Incognito mode as well. Let us know if this helps.
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Replying to @SavyLeiser @TeamYouTube
I also got the same result after clearing cache/cookies.... Still cannot access my channel. Is there a number I can call? I really need to get this resolved. Thank you!
2 replies 0 retweets 0 likes -
Replying to @SavyLeiser
We noticed that you shared your email addresses over screenshots publicly to help with your issue. Since emails are often considered private information we'd recommend deleting the tweets. (2/2)
1 reply 0 retweets 1 like -
Replying to @TeamYouTube
I will delete the tweets once the issue is resolved. Please let me know what else I can do, or if there is a tech support person I can talk with on the phone. It would be easiest if I could share my information with someone securely thru a phone call. If not we can keep tweeting
1 reply 0 retweets 0 likes -
Replying to @SavyLeiser
We currently don't have phone support available. Have you tried using Incognito or Private browsing mode on desktop yet? We strongly recommend it. Keep us posted.
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Replying to @SavyLeiser
Appreciate the info. Just to confirm, were you transferring your YouTube channel to a brand account? It's possible that the channel might've deleted in the process. Let us know and we'll look into it.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
yes. I created a brand account to connect my channel to, so that I could then switch the gmail associated with it by making the new gmail owner of the brand account. It said my comments might be deleted but vids would stay. can you pls look into it & see if something went wrong??
1 reply 0 retweets 0 likes -
Replying to @SavyLeiser
We're looking into this now for you. Will share more when we have an update. Appreciate your patience in the meantime.
2 replies 0 retweets 1 like
I am now back into my account! Thank you for your help -- problem is resolved. I am now deleting the tweets with personal info in them :)
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