Sameer Nair

#sunilnayyar #mukeshdambani #sony As the piece ws Faulty, i went again to Reliance digital, Rajkot to get refund of the deffective powerbank. One of the Customer Services executive said it wll hv to be sent to Service center. They kept it with them and no acknowledgmt ws given.

#sunilnayyar #mukeshdambani As a genuine Customer and trust on the brand, i left the piece at Reliance. It ws almst 2 mnths, i got no call from Ril or sony. Hence i went to enquire.

Aftr reachg reliance digital, i saw that nobody knew who i was, nobody knew if there was a powerbnk with them and i too did not hv any acknowledgmt.All Chaos. I was still calm and patient. The CS executive then made some calls to colleagues.

The powerbank was found under the desk with all dust on it. I ws so disappointed to see tht nobody cared about the customer. It was annoying at the same time, i feel pity for you Mr Ambani for the kind of customer service u provide. The blunder is still to come.

I wanted to meet the store manager, so that i cud escalate this issue, but i was not allowed to meet him, i was again given a replacement of the powerbank which also made the same hissing sound and was told to leave. As i refused to leave without meetg the SM, they made me wait

After a long wait i ws introduced to the lady DM there and she said she will fight with sony for the refund but she still needs some time and asked for 15 days more. I again trusted her and went back. All the time the SM was present but had no courage to face me.