@TeamYouTube Hi Team YouTube! We're having a couple of complex issues with an old channel - could we chat over DM to get your help please? 
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Replying to @SalfordUni
Hi there! Let us know what's happening and we'll do our best to help.
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Replying to @TeamYouTube
Hi, firstly, we've had reports that a video that has been taken down is still visible outside of the UK, so want to check the status of this. Secondly, we're having difficulty with the instructions given on the support page to regain access to an old account.
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Replying to @SalfordUni @TeamYouTube
Any help would be appreciated - as it's quite complex and involves named individuals we'd like to chat over DM if possible?
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Replying to @TeamYouTube
Great thank you! We haven't received anything as yet - will it be coming shortly?
5:21 AM - 10 May 2019
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