@YouTube Hi, we have a YouTube channel, it has over 1000 subscribers, its over a year old, it and has all the art work required. Yet we're still having problems with creating a custom URL for it. What are we missing? Thank you.
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Replying to @Safa7atTv
We'd like to help. Just to confirm, are you getting any error message while claiming a custom URL? Also, have you followed the steps mentioned in this Help Center article while doing so: https://goo.gl/9gRZWb ? Keep us posted.
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Replying to @TeamYouTube
The error is the absence of the option or link to claim a URL mentioned in the attached article.
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Replying to @Safa7atTv
Thanks for the info. Just to confirm, are you signed in with the right account? Also, have you tried using a different device or browser to see if that makes a difference? Share screenshot and additional info for us to understand better.
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Replying to @TeamYouTube
Thank you very much for your suggestions. We've tried all of them. Here's an attached picture of the problem, I hope it clarifies the issue.pic.twitter.com/StLXe9aYRF
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Replying to @Safa7atTv
Appreciate you trying the steps. We've passed this along to our team to take a look. While we can't share a specific timeline for an update, you'll hear from us on the email address associated with your channel. Hope this get's resolved.
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Thank you very much. We hope this gets resolved. Best regards.
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