I don't understand this. I worked in hospitality for years and Not once; even when guest(s) make an error in their booking by arriving a day early did we call the police to have them dragged outside and escorted and then left by a cemetery <--> ...
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2/...Even if that error was made we would assist them in looking elsewhere. Should an overbooking have occurred either through their error(like wrong date etc) or us Not double-checking bookings; Not once has any situation escalated to this extreme level. What genuinely happened?
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