Conversation

1) One of the most consistent things we've learned at FTX is that third party systems will only take you so far. Sometimes you find ones that are _so_ good you can trust them. But usually, they're imperfect.

202

SBF

@SBF_FTX

2) So over time we've re-built most of the systems we use in-house. Unfortunately rebuilding AWS isn't easy. But some pieces are more doable. So we rebuilt our support system from the ground up. ftx.com/support Try it out, if you have an issue!

10:18 AM · Feb 20, 2021Twitter Web App

Replying to

and

Man we need access to FTX in restricted countries! Please work on it

Replying to

and

can i ask support for merchandise?

GIF

read image description

ALT

Replying to

and

Luckily there is a solution and its perfect.

Replying to

and

Could you please reveal how many tickets do you have per day? Do you have a separate team for support and a separate for verification?

This Tweet was deleted by the Tweet author. Learn more

Replying to

and

lmao

Replying to

and

When will Serum be available in the US?

Replying to

and

Are you saying that ftx will migrate out of AWS entirely? If yes, what will the uptime SLA of the platform? Can't stand other exchange which always went down and blame on AWS instead of building their own infra ground up given the amount of $$$ they gotten