1) One of the most consistent things we've learned at FTX is that third party systems will only take you so far.
Sometimes you find ones that are _so_ good you can trust them.
But usually, they're imperfect.
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2) So over time we've re-built most of the systems we use in-house.
Unfortunately rebuilding AWS isn't easy. But some pieces are more doable.
So we rebuilt our support system from the ground up.
ftx.com/support
Try it out, if you have an issue!
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Have you considered a disaster recovery failover setup between 2 platforms (ie AWS and Azure)? Or even dividing infrastructure between the two, load balancing. 50% failure instead of 100%
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Hello Sam, help me ASAP. I wrote@ticket yesterday, no response yet. You wrongly liquidated my main position yesterday after your exchange went down while I had opened hedge, now is my hedge about get liquidated because of your fault. Help ASAP please. Reply or DM for email. ASAP








