4) When things were bad, *everything* looked bad. Faith turned to skepticism, and it grew like wildfire.
I had thought I was a good manager. It turns out that it's a lot easier to manage when things are going well than when they're going poorly.
Conversation
14) Many people learned this before I did, but: running something is hard.
It's hard because not only is there the central hard task:
You have to stay on top of *everything*.
It's _thousands_ of hours on phone calls, running over plans again and again and again.
Somebody can run the company's day to day operation for you. You can simply focus on the macro, great ideas and technological innovation. This is where you are legend.

