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1) Over the past six months FTX’s userbase has grown considerably. This is exciting! It also means increased load. Lots of exchanges have throttled or crashed at some point this week. FTX is among them, and we want to hold ourselves to a higher standard than that.

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SBF

@SBF_FTX

Sep 4, 2020

2) We’ve been increasing the throughput of each piece of the backend over time, but one database has been persistently finicky; increasing its size doesn’t seem to have much impact.

SBF

@SBF_FTX

Sep 4, 2020

3) So, while we continue to work on its reliability where we can, we’re also working on an overhaul that would completely remove that database from our system. It’s a few months long process and we’re about halfway through it right now.

SBF

@SBF_FTX

4) Finally, we’ve just distributed $500k to customers who were most throttled during yesterday’s key periods, are we're distributing $5 each to everyone who traded over the last week.

7:37 PM · Sep 4, 2020Twitter Web App

Replying to

5) While we hope to patch around its issues in the meantime, significantly expanding the exchange’s throughput will likely require that overhaul. We’re sorry about the ratelimiting that we’ve had to do, and a huge thanks to people who are sticking through it with us.