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We've spend the last month thinking a lot about the FTX UX. Hopefully it's helped! A post:

UI, UX, and Introspection

Some things came naturally to FTX. Product design has always been a relative strength of ours, and will likely continue to be. User interfaces and experience were way less obvious to us, though, and...

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Great to read this intro/retrospect. Glad you guys are gonna be more strategical on UX; it'll be a game-changer.

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This is one of my favorite keynotes on user experience and research. If you have the time, watch it with your team: youtu.be/9TJTbRw4ri8 The key takeaway is this: "Don't listen to your users; instead, observe their behavior."

Google I/O 2014 - Perfectly executing the wrong plan

Speaker(s):Tomer SharonDescription:App developers ask themselves excellent questions about their users: Do people need my app? Can people use my app? Why do ...

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that sounds right :)

4:05 AM · Jun 14, 2020Twitter Web App