@Ryanair yo, my flight tomorrow (17.30 Biarritz-Stansted) is cancelled. Your site won’t allow me to change the flight online, all your web chat agents have been busy since 4pm yesterday and everyone I ring your customer support it hangs up on me. What should I do now? #stranded
HI, we're very sorry for the inconvenience, these flights were cancelled due to the French ATC strike, have you received an email to reschedule or refund your flights? JC
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Hey JC, thanks for the reply. We did, but we were unable to reschedule despite trying for 24 hours, after which we gave up, booked onto the (more expensive) flight tomorrow, booked an extra night’s accommodation, and requested a refund. No biggie and not your fault, but NOT COOL
Thanks. Twitter will use this to make your timeline better. UndoUndo
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Where can we apply for compensation? I’m assuming you’re planning to offer compensation, given other flights are still managing to operate this route today?
Thanks. Twitter will use this to make your timeline better. UndoUndo
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