Hey @Ryanair your Berlin team is insanely rude and charged me for a bag you said would be free in this email.pic.twitter.com/LWcDPZflse
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Hi Brian, did the cabin bag meet the dimensions (55x40x20cm) as per the allowance, if it did not meet these requirements, the applicable gate bag fee is charged. AR
It did, it was approved by a nice lady when I got my boarding pass. She marked it and said it’s good to go- I just need to leave it outside plane to be loaded. Have flown with it before, it’s also hard shell so I can’t expand beyond allotted dimensions.
They (Fritz and A. Winkel) were aggressive and yelled at me when I showed them the tag and the email
Hi, sorry to hear of your experience. You can submit a formal complaint here if you wish and our team can look into this: https://contactform.ryanair.com/ Thanks AR
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