Hi @Ryanair. My grandma and partner were made to pay extra for their hold luggage on a flight from Alicante to LGW today despite paying for priority booking. They were appalled with the service at Alicante and were told they would have to take the large bag through to check in
HI, in the system i can see it was charged because it was bigger than our dimensions. JC
-
-
But they did not want the bag in the cabin, they wanted to check the bag in to the hold at check-in at Alicante and were not able to do that, so were then made to pay, which does not seem fair? Why could they not have checked it in?
-
Hi, but the bag they were taking with them is the cabin bag, please see this link for information on our cabin baggage policy for all routes: https://tinyurl.com/y8g8azrg . JC
End of conversation
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.
Please DM 