Hi @Ryanair. My grandma and partner were made to pay extra for their hold luggage on a flight from Alicante to LGW today despite paying for priority booking. They were appalled with the service at Alicante and were told they would have to take the large bag through to check in
Hi, could you please advise us if they were charged at the gate, because there bags were bigger than these dimensions: http://tinyurl.com/zu74uzq ? According to our system this is why they were charged. As per T&Cs: https://www.ryanair.com/gb/en/useful-info/help-centre/faq-overview/Baggage#0-1 …
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They wanted the bag to go in the hold rather than the cabin. Were they not entitled to that as part of the priority booking? The customer service agent they dealt with in Alicante did not give them the chance to check it in?
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HI, in the system i can see it was charged because it was bigger than our dimensions. JC
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