Hi @Ryanair. My grandma and partner were made to pay extra for their hold luggage on a flight from Alicante to LGW today despite paying for priority booking. They were appalled with the service at Alicante and were told they would have to take the large bag through to check in
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Booking reference is J3TCPK. Many thanks for your quick reply
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Hi, could you please advise us if they were charged at the gate, because there bags were bigger than these dimensions: http://tinyurl.com/zu74uzq ? According to our system this is why they were charged. As per T&Cs: https://www.ryanair.com/gb/en/useful-info/help-centre/faq-overview/Baggage#0-1 …
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