Hello @Ryanair I have uploaded all required bank information and letters from my suitcase (that you broke on first use, good going) manufacturer saying it cannot be repaired, but I keep receiving an email saying you "need some additional info". Any chance of a bit of help?
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Replying to @joe_in_espana
Hi Joe, we're very sorry for the inconvenience, could yo uplease DM us the booking reference and the claim number? JC
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Replying to @Ryanair @joe_in_espana
Ryanair famously don't pay out, that's how they profit.
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€250 bike box killed upon first use... here's to hoping.pic.twitter.com/6mScBnd6Cd
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Replying to @joe_in_espana @Chlobaxt
Hi Joe, we have answered to your DM that we have received all teh information and you will be assisted by our claims department. JC
4:18 AM - 3 May 2018
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