Hi Mark, we're very sorry for the experience. JC
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Replying to @MarkMor75560775
Hi Mark, I apologise for your experience as above, and again advise you, you will be informed of the reason of teh delay. JC
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Replying to @MarkMor75560775
Hi Mark, I have answered them, i am very sorry but from the Social Media team we can't help you more. JC
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Replying to @MarkMor75560775
HI, as you may understand the claims department, which deals with these situations, will assist and answer to these queries. If you wish, you may follow this link: https://contactform.ryanair.com/ click on "Complaints" and then "Other" . JC
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Replying to @MarkMor75560775
HI, our customer service team are working as fast as they can to reply to all requests, please allow 10-14 working days from the day you sent the claim. Sorry JC
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Sorry for the inconvenience. JC
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