Hi AR - thanks very much. I've decided to use your bereavement refund facility to cancel the flight, however we are awaiting proof of death as it happenned this morning. My flight is tomorrow night, i'm keen to cancel it however I can't submit the form without the proof. 1/2
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Replying to @chrismcguigs @Ryanair
Will it be better to submit this form after the scheduled departure with the correct documentation, or should I do it now in advance of the flight to ensure I am cancelled with plenty of time and add documentation when it arrives. Cheers. C
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Replying to @chrismcguigs
Hi Chris, you can do it after the departure at any point, no rush! MM
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Replying to @Ryanair
No problem - thanks very much for your help MM! Cx
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Replying to @chrismcguigs @Ryanair
Hi there - sorry to tweet again but now that we have the death certificate I'm having trouble submitting the online form. It is giving me the following error. Can you advise the best way to submit this refund? Thank you so much Cxpic.twitter.com/X0SRF3ov5e
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Replying to @chrismcguigs
Hi Chris, if you having problems with it trying selecting 'other' as the option of the claim and it should work. Try it and if is not working still, please let us know. Ag
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Replying to @Ryanair
Hi AG - cheers! Unfortunately there doesn't seem to he an "Other" option, just below:pic.twitter.com/BLTKee9cO3
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Replying to @chrismcguigs
Hi again Chris, sorry for the inconvenience, can you please DM me your booking reference? MM
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Replying to @Ryanair
No worries at all - yes I will do, thanks so much for your help! Cx
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Replying to @chrismcguigs @Ryanair
Hi MM - I've sent through the booking reference via DM. Can you confirm you guys have it ok? C
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Hi Chris, I've just replied! MM
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Replying to @Ryanair
Thank you so much! Likewise just got back to you :)
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