HI, we're sorry for the inconvenience please see here your passenger rights: http://bit.ly/2fhIFEB and here is the claim form if you wish: https://eu261claims.ryanair.com/ JC
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Please send someone down to the airline desk to convey these apologies in person. I'd like a word.
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It seems you are purposely being vague about the delays and blocking passengers from switching. Help desk said they cannot switch us. No one is available here. Website says our flight has departed and cannot be changed. How about a real update? Are we flying out tonight or not?
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