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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

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    1. Ryanair‏Verified account @Ryanair 8 Mar 2018
      Replying to @DonalODea

      Hi, this happened on your outbound flight correct? JC

      2 replies 0 retweets 0 likes
    2. Remarkable Films‏ @DonalODea 8 Mar 2018
      Replying to @Ryanair

      Hi JC both inbound and outbound 80 quid to get my bags out and 80 quid to get them back in (and I'd already paid for this service online)

      1 reply 0 retweets 0 likes
    3. Ryanair‏Verified account @Ryanair 8 Mar 2018
      Replying to @DonalODea

      Hi Donald, could you send us a copy (pic) of the confirmation email? JC

      1 reply 0 retweets 0 likes
    4. Remarkable Films‏ @DonalODea 8 Mar 2018
      Replying to @Ryanair

      There you go JC. If you look just to the right of my name, you'll see that there are bags booked for the out bound and inbound flight. I've highlighted it in red on the second photo attached!pic.twitter.com/u63hQHBBna

      1 reply 0 retweets 0 likes
    5. Ryanair‏Verified account @Ryanair 8 Mar 2018
      Replying to @DonalODea

      Hi Donal, I'm referring to the confirmation email sent the day of the purchase of the flights. JC

      1 reply 0 retweets 0 likes
    6. Remarkable Films‏ @DonalODea 8 Mar 2018
      Replying to @Ryanair

      There ye go JC...pic.twitter.com/uQMb3aoDu8

      2 replies 0 retweets 0 likes
    7. Ryanair‏Verified account @Ryanair 8 Mar 2018
      Replying to @DonalODea

      2/2... you were then charged the fee for adding a bag after the booking at the airport for both bags and flights. In addition here is alist of our fees: http://tinyurl.com/pntvaw3  so that you see you were charged correctly. JC

      1 reply 0 retweets 0 likes
    8. Remarkable Films‏ @DonalODea 8 Mar 2018
      Replying to @Ryanair

      I'm confused JC. The email I'm looking at was just showing what I had already paid at both airports?

      2 replies 0 retweets 0 likes
    9. Ryanair‏Verified account @Ryanair 8 Mar 2018
      Replying to @DonalODea

      2/2... if you did book checked bags the "Add a checked bag to your trip" under the flight would not appear. JC

      2 replies 0 retweets 0 likes
    10. Remarkable Films‏ @DonalODea 8 Mar 2018
      Replying to @Ryanair

      pic.twitter.com/95pJaTO4zG

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 8 Mar 2018
      Replying to @DonalODea

      Hi Donal, in this conversation and according to our system you have confirmed to have been charged for baggage on both your inbound and outbound flights. Moreover this transaction was done according to our system the 15Feb. JC

      3:57 AM - 8 Mar 2018
      3 replies 0 retweets 0 likes
        1. Remarkable Films‏ @DonalODea 8 Mar 2018
          Replying to @Ryanair

          Sorry JC. Hang in there with me! According to your system was I charged online or at the airport or both? (It was your system that sent me the email that told me I'd paid it online before I went to the airport)

          0 replies 0 retweets 0 likes
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        1. Remarkable Films‏ @DonalODea 8 Mar 2018
          Replying to @Ryanair

          Don't give up on me now JC. We're nearly there. You COULD have me eating humble pie!

          0 replies 0 retweets 0 likes
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        1. New conversation
        2. Remarkable Films‏ @DonalODea 8 Mar 2018
          Replying to @Ryanair

          Ah Jaycee, yer just ignoring me now. I really don't mind if you don't have all the answers. Lets finish this thing out and I'll let you get back to work yeah?

          2 replies 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 8 Mar 2018
          Replying to @DonalODea

          Hi Donal, sorry for the late response, we are working as fast as we can, I can't see where the bags where booked just when they were charged. I can see that you have been charged 2x20kg bags per flight, that is 40€ per bag per flight....1/2

          1 reply 0 retweets 0 likes
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