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Ryanair's profile
Ryanair
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Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
    Canada 21212 (any)
    United Kingdom 86444 Vodafone, Orange, 3, O2
    Brazil 40404 Nextel, TIM
    Haiti 40404 Digicel, Voila
    Ireland 51210 Vodafone, O2
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    1. Remarkable Films‏ @DonalODea 8 Mar 2018

      Remarkable Films Retweeted Lidl Ireland

      See this @Ryanair. #Ryanair This is customer service at it's best. Everyone wins when you do it right!😀. Day 13 of 28 while I wait for you guys to get back to me. *Sigh*https://twitter.com/lidl_ireland/status/971412050542055425 …

      Remarkable Films added,

      Lidl IrelandVerified account @lidl_ireland
      Do you know anyone in Fortunestown area unable to get to Lidl for their shopping after Friday? We've been overwhelmed by support from the community so to help those experiencing difficulty we're offering a free shuttle bus service from Fortunestown to our store at Whitestown Way. pic.twitter.com/ALVBsshOEh
      Show this thread
      1 reply 0 retweets 1 like
    2. Ryanair‏Verified account @Ryanair 8 Mar 2018
      Replying to @DonalODea

      Hi Donal, we're sorry for the inconvenience, could you please DM us the booking reference and the issue you are having? JC

      3 replies 0 retweets 0 likes
    3. Remarkable Films‏ @DonalODea 8 Mar 2018
      Replying to @Ryanair

      Are you still there JC? JC? Hello? Ah shite. I think I scared him off🤐

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 8 Mar 2018
      Replying to @DonalODea

      Hi, don't worry I'm still here, is there a booking reference we can check? JC

      1 reply 0 retweets 0 likes
    5. Remarkable Films‏ @DonalODea 8 Mar 2018
      Replying to @Ryanair

      ETMWMT. Many thanks for talking to me on this matter. It's much appreciated. I've been waiting 13 working days for someone to get back to me, so you can understand my anxiety😬pic.twitter.com/F5AmXlrgxs

      1 reply 0 retweets 0 likes
    6. Ryanair‏Verified account @Ryanair 8 Mar 2018
      Replying to @DonalODea

      Hi, this happened on your outbound flight correct? JC

      2 replies 0 retweets 0 likes
    7. Remarkable Films‏ @DonalODea 8 Mar 2018
      Replying to @Ryanair

      Hi JC both inbound and outbound 80 quid to get my bags out and 80 quid to get them back in (and I'd already paid for this service online)

      1 reply 0 retweets 0 likes
    8. Ryanair‏Verified account @Ryanair 8 Mar 2018
      Replying to @DonalODea

      Hi Donald, could you send us a copy (pic) of the confirmation email? JC

      1 reply 0 retweets 0 likes
    9. Remarkable Films‏ @DonalODea 8 Mar 2018
      Replying to @Ryanair

      There you go JC. If you look just to the right of my name, you'll see that there are bags booked for the out bound and inbound flight. I've highlighted it in red on the second photo attached!pic.twitter.com/u63hQHBBna

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 8 Mar 2018
      Replying to @DonalODea

      Hi Donal, I'm referring to the confirmation email sent the day of the purchase of the flights. JC

      3:14 AM - 8 Mar 2018
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Remarkable Films‏ @DonalODea 8 Mar 2018
          Replying to @Ryanair

          There ye go JC...pic.twitter.com/uQMb3aoDu8

          2 replies 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 8 Mar 2018
          Replying to @DonalODea

          Hi Donal, as you can see on the initial booking confirmation email, you did not include the checked baggage, if you did, than the add checked baggage wouldn't appear on the confirmation email... 1/2

          0 replies 0 retweets 0 likes
        4. End of conversation

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