@Ryanair My families ID-cards were stolen. Flying back tomorrow, can't check-in. Can't reach your customer service. Please get back asap!
Hi Anne, we're very sorry for the inconvenience, in order to be able to travel you will need a report from the police of the stolen documents and an emergency document from your embassy. JC
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We do have a scan of our ID-cards. Could this be sufficient for us to travel back home?
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Hi, no sorry we need the official document. JC
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