@Ryanair I had just tried to re-book my cancelled flights through the website and it was charging me. I called customer care, my call was picked up immediately and the lady was very helpful and had me sorted within 3 minutes. I didn't get her name, but I'd like to say fairplay!
Sorry for the inconvenience, please see here for assistance: http://tinyurl.com/zpp8czp MM
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No apologies necessary, I was just praising your staff

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Thanks for the positive feedback! :D MM
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