Hi, and could you send us the booking reference? JC
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Replying to @jesskue
Hi Jess, could you advise us what was the last correspondence you received from us? JC
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Replying to @jesskue
Hi Jess, if you wish we can escalate this so you receive a response sooner. JC
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Replying to @Ryanair
Yes, it's been over 2 months, please escalate. Thanks.
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Replying to @jesskue
Sorry for the inconvenience, we have passed it on. MM
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Replying to @Ryanair
Still no update from your customer service. When can I expect a response? What needs to happen to actually escalate this, other than you stating that you've escalated it?
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Replying to @jesskue
Our customer service team are working as fast as they can to reply to all requests, please allow a couple more working days. Sorry JC
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Replying to @Ryanair
It's been 3 months since I submitted my claim and 4 weeks since you told me your customer service team 'escalated' it. I still have not had a response. Can you explain why not?
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Hi Jess, please see here for assistance:https://secure.livechatinc.com/licence/5665411/open_chat.cgi?groups=70 … JH
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