Once again diabolical customer service from @Ryanair misquoted price changes... unable to resolve.a simple change .. my clients I ll advise to book with alternative airlines in the future. Maybe should be renamed RudeRyanair! @BBCWatchdog #airline #unprofessional
Hi Caroline, here is a link to our fees where you can see you have been charged correctly: http://tinyurl.com/pntvaw3 . On the other hand, have you tried calling our reservations department to change the flight: http://tinyurl.com/j66pajx ? JC
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Well it confirms the imcompetency, the agent quoted me 35 pounds when it is in euros so I have been wrongly charged... this is all recorded in the chat from this morning. No one seems concerned about the misquote, but the customer has to pay for the mistake..
#illegal -
Hi Caroline, we're very sorry for the inconvenience, you may leave a complaint following this link: https://contactform.ryanair.com/ JC
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