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Ryanair
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@Ryanair

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@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    1. Brian Shields‏ @BigBriShortTie 14 Feb 2018

      @Ryanair can you explain why, when it costs £120 for 2 people to fly to Dublin in March, it costs £198 to change to flights from St Patrick's day to the same day in March? Daylight robbery? Corporate greed? You've lost 2 customers forever, well done #atleastDickTurpinworeamask

      1 reply 0 retweets 0 likes
    2. Ryanair‏Verified account @Ryanair 14 Feb 2018
      Replying to @BigBriShortTie

      Hi Brian, flight prices are subject to change due to demand/availability etc. MM

      1 reply 0 retweets 0 likes
    3. Brian Shields‏ @BigBriShortTie 14 Feb 2018
      Replying to @Ryanair

      That doesn't make sense? The 2 original flights have already been paid for. The flights that we want to change to are on sale NOW at £120 for what we need. You're charging £198 to change the flights ON TOP of what we've already paid? #terriblecustomerservice

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 14 Feb 2018
      Replying to @BigBriShortTie

      There is fee to change flights plus the difference in flight price as per here: http://tinyurl.com/mwx3nkb  MM

      1 reply 0 retweets 0 likes
    5. Brian Shields‏ @BigBriShortTie 14 Feb 2018
      Replying to @Ryanair

      Okay. So we've paid £165.10 for the flights ALREADY. The new flights are £120 on your website - £45.10 LESS than what we've already paid. So disregarding the credit in our favour altogether you're charging £198.00 to change the date of the flights?

      2 replies 0 retweets 0 likes
    6. Brian Shields‏ @BigBriShortTie 14 Feb 2018
      Replying to @BigBriShortTie @Ryanair

      @Ryanair - not surprisingly the link to the table of fees in your previous link comes back as "page cannot be found". Have you taken it down to add a couple of zeroes to each amount?

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 14 Feb 2018
      Replying to @BigBriShortTie

      Hi Brian, please see the following link for our table of fees: http://tinyurl.com/pntvaw3  Thanks AR

      6:46 AM - 14 Feb 2018
      2 replies 0 retweets 0 likes
        1. Brian Shields‏ @BigBriShortTie 14 Feb 2018
          Replying to @Ryanair

          Okay. So given that the online price for changing fee is £35 - £65, what criteria are used to determine the charge? Based on 2 people on 2 flights, how was a charge of £49.50 per person-per flight arrived at? Given that an admin charge is costing £80 more than the flights?

          0 replies 0 retweets 0 likes
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        1. Brian Shields‏ @BigBriShortTie 14 Feb 2018
          Replying to @Ryanair

          So once again when asked for an explanation, you disappear. It goes without saying that we will never fly with you again and will do our best to ensure none of our family/friends do either. May you go as financially bankrupt as you are morally bankrupt. Thieving rats.

          0 replies 0 retweets 0 likes
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