@Ryanair , our suitcase was not brought in our flight madrid to London two days ago-noone is able to give us a solution to get it back. Can you help?
Hi Alberto, sorry to hear this, did you report this on arrival and open up a claim file at the airport? Thanks AR
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Yes of course we did. They said they would send the bag the day after which didn't happen and now we don't know where the bag is and when we will receive it
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Hi Alberto, please contact the arrival airport for an update on this! MM
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