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Ryanair
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@Ryanair

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@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    1. Neil Evans‏ @NeilEvans1990 1 Feb 2018

      Your 'customer service', i use the term loosely, is appalling. Unable to book seats through my booking as system wrongly declares card details are wrong. Try to sort out on chat and tried to charge me extra fees. Complaint form redirects to chat. Sort this for me please @Ryanair

      1 reply 0 retweets 0 likes
    2. Ryanair‏Verified account @Ryanair 1 Feb 2018
      Replying to @NeilEvans1990

      Hi Neil, have you tried on both the mobile app and website platforms? Is it just seats you are trying to purchase or is there other extras also you are trying to add? Thanks AR

      1 reply 0 retweets 0 likes
    3. Neil Evans‏ @NeilEvans1990 1 Feb 2018
      Replying to @Ryanair

      Just on the website through a laptop. And just seats.

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 1 Feb 2018
      Replying to @NeilEvans1990

      Hi, if you could try the mobile app to see if the issue persists? Thanks AR

      3:49 AM - 1 Feb 2018
      3 replies 0 retweets 0 likes
        1. Neil Evans‏ @NeilEvans1990 1 Feb 2018
          Replying to @Ryanair

          That has not worked either..the issue is not fixed by using the mobile app. This is incredibly frustrating, i have seen lots of other peoplr have similar issues and frankly it is ridiculous

          0 replies 0 retweets 0 likes
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        1. Neil Evans‏ @NeilEvans1990 1 Feb 2018
          Replying to @Ryanair

          Still no response? I had a DM and said it will be sorted ASAP. I asked for more info as this happened for the 1st time 2 weeks ago. No response. Very frustrating experience with 5 different members of your team now. How hard can it be to rectify? I specified on DM what i require

          0 replies 0 retweets 0 likes
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        1. Neil Evans‏ @NeilEvans1990 2 Feb 2018
          Replying to @Ryanair

          I'll continue to message until i receive a response. Do you have any update on why this situation is happening or when it will be fixed please? 2 weeks is ample time to sort out a website glitch

          0 replies 0 retweets 0 likes
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