Hi Jess, have you got a booking we can check? JH
Our customer service team are working as fast as they can to reply to all requests, please allow a couple more working days. Sorry JC
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It's been 3 months since I submitted my claim and 4 weeks since you told me your customer service team 'escalated' it. I still have not had a response. Can you explain why not?
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Hi Jess, please see here for assistance:https://secure.livechatinc.com/licence/5665411/open_chat.cgi?groups=70 … JH
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