@Ryanair my wife has been waiting since the 4th December when you promised payment for compensation regarding the pilot holiday saga in October. Why have you not paid when you said you would? It’s not good enough!!!! Your customer service is appalling!!! 
Hi, I've contacted the agent dealing with the case and asked them to contact you immediately in regards to this for an update. Thanks AR
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The agent has failed to contact my wife again. What do we need to do to get this resolved. How about picking up the phone and having a conversation???
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Hi Jon, our customer service team are working as fast as they can to reply to all requests, please allow a couple more working days. Sorry JC
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