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Ryanair's profile
Ryanair
Ryanair
Ryanair
Verified account
@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
    Canada 21212 (any)
    United Kingdom 86444 Vodafone, Orange, 3, O2
    Brazil 40404 Nextel, TIM
    Haiti 40404 Digicel, Voila
    Ireland 51210 Vodafone, O2
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    1. Ryanair‏Verified account @Ryanair 5 Dec 2017
      Replying to @MikeLeeRoberts

      Hi Michael, have you contacted the reservations dept in regards to updates? JH

      1 reply 0 retweets 0 likes
    2. Michael Roberts‏ @MikeLeeRoberts 5 Dec 2017
      Replying to @Ryanair

      Why would I do this, you told me to wait and you will be contacting me. Can I have their number? #ryanair

      1 reply 0 retweets 0 likes
    3. Ryanair‏Verified account @Ryanair 5 Dec 2017
      Replying to @MikeLeeRoberts

      Please see here for our live chat service: http://tinyurl.com/zpp8czp  JH

      1 reply 0 retweets 0 likes
    4. Michael Roberts‏ @MikeLeeRoberts 6 Dec 2017
      Replying to @Ryanair

      your #ryanair LIVE Chat is no use, say they have contacted CS to escalate my claim, but i have spoke to CS and all they say is they have escalated it, its been escalated over 20 times, how many times does it need to be escalated for the person to do their job and look into it?

      2 replies 1 retweet 3 likes
    5. Michael Roberts‏ @MikeLeeRoberts 8 Dec 2017
      Replying to @MikeLeeRoberts @Ryanair

      Come on #RyanAir. I have not heard back from you since the 28th on my claim, why are you not getting back to me?

      1 reply 0 retweets 0 likes
    6. Ryanair‏Verified account @Ryanair 8 Dec 2017
      Replying to @MikeLeeRoberts

      Hi, can you advise is this when you submitted your claim? JH

      2 replies 0 retweets 1 like
    7. Michael Roberts‏ @MikeLeeRoberts 10 Dec 2017
      Replying to @Ryanair

      Can I get a reply? If you need the ref please check your inbox as I have sent it so many times #RyanAir

      1 reply 0 retweets 0 likes
    8. Michael Roberts‏ @MikeLeeRoberts 11 Dec 2017
      Replying to @MikeLeeRoberts @Ryanair

      Hello again #RyanAir do you think you can get back to me on resolving the claim instead of saying you have escalated it or to ask me for my ref number even though i have sent it to you a ridiculous amount of times in a DM. Im just not getting any communication from you at all.

      1 reply 0 retweets 0 likes
    9. Ryanair‏Verified account @Ryanair 12 Dec 2017
      Replying to @MikeLeeRoberts

      HI Michael, we're very sorry, but form the social media team we have escalated your claim multiple times, and there is nothing more we can do. Please understand that we're working as fast as we can, sorry again JC

      5 replies 0 retweets 0 likes
    10. Michael Roberts‏ @MikeLeeRoberts 5 Jan 2018
      Replying to @Ryanair

      so after being ignored by you on twitter for over 3 weeks i have called up #RyanAir again where a rep passed an email onto me and also said you are waiting for me to reply back to an email from Sept, are you joking? Ive emailed you a large volume of times!!! Whats happening???

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 5 Jan 2018
      Replying to @MikeLeeRoberts

      Hi, I can see on the 3/1/2018 our customer service team requested some additional information from you in relation to your claim. Is this correct? AR

      10:29 AM - 5 Jan 2018
      1 reply 0 retweets 0 likes
        1. Michael Roberts‏ @MikeLeeRoberts 6 Jan 2018
          Replying to @Ryanair

          No additional information is needed, I’ve provided all that is needed a large number of times to you. If anything else is needed no one has told me what it is. Last contact from you was Sept. I was told to call back 24 hours for an update but each time I call no person picks up.

          0 replies 0 retweets 0 likes
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