@Ryanair our flight from Bordeaux to Stansted was cancelled on Wednesday 27th. The next flight offered was on the 2 January! I called customer services and was told that no other suitable flights were available (not even from Paris!)...
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Replying to @TimBailey10
Hi Tim there is a flight from Bordeaux to Stansted with seats available. I can also look into re-routing to get you home earlier. DW
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Replying to @Ryanair
Hi thanks but could you please read the following tweet. We're home now having been told that ryanair couldn't offer us anything before 2 Jan. So we need to reclaim the cost of rerouting.
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Replying to @TimBailey10
Hi Tim, we're very sorry for the inconvenience, please follow this link to advise your passenger rights: http://bit.ly/2fhIFEB and a claim form if you wish: https://eu261claims.ryanair.com/ JC
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Replying to @Ryanair
Hi, Thanks, but I've received a reply today saying that my expenses aren't covered as I "chose not to rebook with Ryanair" and they have refunded me. I was not offered rerouting as specified in 2b so I'm claiming for my expenses.
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Hi Tim please contact our customer service via: http://tinyurl.com/zpp8czp or http://tinyurl.com/j66pajx for more info on how to proceed. Sorry JC
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