Booked flight for 9 year old niece, contacted @Ryanair to associate the new booking with an existing booking only to be told there is now a €30 charge for a service which was previously free. No mention of this change in policy on website or when booking. Can you please waive?
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Contacted Live Chat team this morning to make this change, once again I was told the change couldn't be made unless I paid €30. I sent them your previous Tweet saying no fee applies & the agent ended the conversation. Can you please help resolve?
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Hi Declan, could you DM us a booking reference and the name of the pax that needs to be amended? JC
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