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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
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    United Kingdom 86444 Vodafone, Orange, 3, O2
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    1. Eleni-Nefeli P.‏ @EleniNP 27 Dec 2017

      @Ryanair Have bought by accident two vouchers because of bugs on your website, one with my name as a recipient that other with my dad's. Your call centre and email complaint form can't help. This is a joke!

      1 reply 0 retweets 0 likes
    2. Ryanair‏Verified account @Ryanair 27 Dec 2017
      Replying to @EleniNP

      Hi Eleni, I'm sorry but I don't understand, could you advise the issue? JC

      6 replies 0 retweets 0 likes
    3. Eleni-Nefeli P.‏ @EleniNP 27 Dec 2017
      Replying to @Ryanair

      So, I spent 150 euros and I can't get a refund and I can't use it. Your customer care is the worst and you don't seem as a company to pay attention to your customers and their problems. Only taking their money. Never using Ryanair again, me or my family. This is ridiculous!

      1 reply 1 retweet 1 like
    4. Ryanair‏Verified account @Ryanair 27 Dec 2017
      Replying to @EleniNP

      Hi, but would you like to change the name? You can also do the reservation in greek and use the voucher yourself. JC

      1 reply 0 retweets 0 likes
    5. Eleni-Nefeli P.‏ @EleniNP 27 Dec 2017
      Replying to @Ryanair

      First of all I would like to get a refund. That will make me really happy, as I wasn’t planning taking a trip in the near future. Otherwise, I would like to change my name to latin as I am afraid I will have troubles with you. Not trusting you about anything from now on.

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 27 Dec 2017
      Replying to @EleniNP

      HI, I'm very sorry but we are not able to refund your voucher. But, you may change your name yo latin letters by contacting us through here: http://tinyurl.com/zpp8czp  JC

      6:36 AM - 27 Dec 2017
      3 replies 0 retweets 0 likes
        1. Eleni-Nefeli P.‏ @EleniNP 27 Dec 2017
          Replying to @Ryanair

          Thank you for responding. I will try to contact @AirlineDisputeand other authorities, as I think it wasn’t my fault, as your site didn’t work properly. And do make sure that today you lost about at least 5 customers. Worst airline and customer service ever! It’s just ridiculous!

          0 replies 0 retweets 0 likes
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        1. Eleni-Nefeli P.‏ @EleniNP 27 Dec 2017
          Replying to @Ryanair

          FYI, your live Agent Janos told me you can't change the name on the voucher. So I just wasted 150 euros! Unbelievable!

          0 replies 0 retweets 0 likes
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        1. Eleni-Nefeli P.‏ @EleniNP 27 Dec 2017
          Replying to @Ryanair

          pic.twitter.com/fRuGTQ1RMi

          0 replies 0 retweets 0 likes
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