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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
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    1. Eleni-Nefeli P.‏ @EleniNP 27 Dec 2017

      @Ryanair Have bought by accident two vouchers because of bugs on your website, one with my name as a recipient that other with my dad's. Your call centre and email complaint form can't help. This is a joke!

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 27 Dec 2017
      Replying to @EleniNP

      Hi Eleni, I'm sorry but I don't understand, could you advise the issue? JC

      3:21 AM - 27 Dec 2017
      6 replies 0 retweets 0 likes
        1. Eleni-Nefeli P.‏ @EleniNP 27 Dec 2017
          Replying to @Ryanair

          On Christmas Day, I was trying to buy a voucher for my parents. Your website had a lot of bugs (fields were deleted, payment wasn't go through, no confirmation messages) and I figured out later on that I have bought 2 vouchers.

          0 replies 0 retweets 0 likes
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        1. Eleni-Nefeli P.‏ @EleniNP 27 Dec 2017
          Replying to @Ryanair

          As I was trying to buy the voucher and nothing seemed to work, I even used my name as a recipient of the voucher (there was an option saying that I could do that and later on give it to the actual recipient).

          0 replies 0 retweets 0 likes
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        1. Eleni-Nefeli P.‏ @EleniNP 27 Dec 2017
          Replying to @Ryanair

          Now I have 2 vouchers of 150 euros each, one with my dad's name on it and the other one with my name on it written in greek! Emailed Ryanair, told me to make a call and call centre told me that I can't get a refund as there is a different name on the the vouchers!

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        1. Eleni-Nefeli P.‏ @EleniNP 27 Dec 2017
          Replying to @Ryanair

          Why would I even sent a git-voucher to myself wishing me Merry Christmas?! And with my name written in greek (which I can't even use it, as my name is in greek!). Emailed Ryanair again and told me to escalate it. Called again, waited in line for 10 min and no-one answered.

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        1. Eleni-Nefeli P.‏ @EleniNP 27 Dec 2017
          Replying to @Ryanair

          Spoke to an agent on live chat and he was asking for reservation number (there isn't any as it is a voucher!) and he told me that he escalated (I am sure he didn't even tried!) and he can't change the name on the voucher from greek to latin characters.

          0 replies 0 retweets 0 likes
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        1. New conversation
        2. Eleni-Nefeli P.‏ @EleniNP 27 Dec 2017
          Replying to @Ryanair

          So, I spent 150 euros and I can't get a refund and I can't use it. Your customer care is the worst and you don't seem as a company to pay attention to your customers and their problems. Only taking their money. Never using Ryanair again, me or my family. This is ridiculous!

          1 reply 1 retweet 1 like
        3. Ryanair‏Verified account @Ryanair 27 Dec 2017
          Replying to @EleniNP

          Hi, but would you like to change the name? You can also do the reservation in greek and use the voucher yourself. JC

          1 reply 0 retweets 0 likes
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