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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    1. Ryanair‏Verified account @Ryanair 21 Nov 2017
      Replying to @Bnightingale2

      I don't have an exact timeframe. The delay is not due to the complexity of the case. These things can only be processed at a certain speed. I apologise for the delay. DL

      1 reply 0 retweets 0 likes
    2. Ben‏ @Bnightingale2 21 Nov 2017
      Replying to @Ryanair

      Thanks for the reply. I will give it another 5 working days and check back with you here again if I haven't heard anything. Fingers Crossed as will be 6 weeks then since logged complaint with only 1 automatic response.

      1 reply 0 retweets 0 likes
    3. Ryanair‏Verified account @Ryanair 21 Nov 2017
      Replying to @Bnightingale2

      Hi Ben, Great!

      1 reply 0 retweets 0 likes
    4. Ben‏ @Bnightingale2 30 Nov 2017
      Replying to @Ryanair

      Hey its that time again.. another 5 working days.. could you check for an update for me please? Thanks

      1 reply 0 retweets 0 likes
    5. Ryanair‏Verified account @Ryanair 30 Nov 2017
      Replying to @Bnightingale2

      I have sent this on and escalated the case for you. Apologies for this delay. DL

      1 reply 0 retweets 0 likes
    6. Ben‏ @Bnightingale2 30 Nov 2017
      Replying to @Ryanair

      Great - Hopefully ill get an email with a resolution over the next few days from that department otherwise I'll see you here again next week for yet another one of our little catch ups :)

      1 reply 0 retweets 1 like
    7. Ben‏ @Bnightingale2 7 Dec 2017
      Replying to @Bnightingale2 @Ryanair

      Hi again, Could we check on this again please?

      1 reply 0 retweets 0 likes
    8. Ryanair‏Verified account @Ryanair 7 Dec 2017
      Replying to @Bnightingale2

      HI Ben, I can see it has been escalated, I will notify again the claims department. Sorry JC

      1 reply 0 retweets 0 likes
    9. Ben‏ @Bnightingale2 13 Dec 2017
      Replying to @Ryanair

      Hi, Could we get this looked into again? I think its fair to say this is going on way and above what is considered a reasonable time frame ;/

      1 reply 0 retweets 0 likes
    10. Ben‏ @Bnightingale2 18 Dec 2017
      Replying to @Bnightingale2 @Ryanair

      Could I get a reply on this please?

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 18 Dec 2017
      Replying to @Bnightingale2

      Hi Ben, we're sorry for the inconvenience, we've received quite some requests these weeks, we're working as fast as we can, please allow a couple more working days. Sorry JC

      3:28 AM - 18 Dec 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Ben‏ @Bnightingale2 2 Jan 2018
          Replying to @Ryanair

          Hi, Can you look into getting me an update on this please?

          1 reply 0 retweets 0 likes
        3. Ben‏ @Bnightingale2 8 Jan 2018
          Replying to @Bnightingale2 @Ryanair

          Hi, would it be possible to get a reply on this please?

          0 replies 0 retweets 0 likes
        4. End of conversation

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