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welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

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Joined June 2013

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    1. David Andreu‏ @Dav_Andreu 12 Dec 2017

      @Ryanair_ES cancelan vuelo en Frankfurt y después de 17horas de cola nos dicen que subamos a un autocar y nos llevan a Barcelona y luego a Valencia. 20h de autocar y al llegar a BCN dicen que de VLC nada.... LAMENTABLE. Te va a salir cara la huelga Ryanair ✈️

      3 replies 4 retweets 1 like
    2. Martí Fàbrega‏ @MartiFabrega 12 Dec 2017
      Replying to @Dav_Andreu @Ryanair_ES

      Lamentable la atención recibida por unos empleados que no eran de Ryanair, que estaban totalmente desbordados y sin medios. Me quejo de la falta de soluciones, pero sobre todo de la falta de información.

      1 reply 1 retweet 0 likes
    3. Martí Fàbrega‏ @MartiFabrega 12 Dec 2017
      Replying to @MartiFabrega @Dav_Andreu @Ryanair_ES

      No tiene sentido dos personas atendiendo a cuatro vuelos cancelados persona a persona y sin aportar soluciones. Ni un mensaje por megafonía, increíble. Horas y horas de cola para llegar a un mostrador y no te solucionen nada.

      1 reply 1 retweet 0 likes
    4. Martí Fàbrega‏ @MartiFabrega 12 Dec 2017
      Replying to @MartiFabrega @Dav_Andreu @Ryanair_ES

      Lamentable que toda la información ha llegado por rumores entre los pasajeros, unos ciertos otros no. Por cierto, ayer a última hora subimos a un autocar para ir a un hotel, embarcamos como borregos sin saber a donde íbamos...

      1 reply 2 retweets 0 likes
    5. Martí Fàbrega‏ @MartiFabrega 12 Dec 2017
      Replying to @MartiFabrega @Dav_Andreu @Ryanair_ES

      Un pequeño detalle, hoy habían de recogernos del hotel pero no apareció nadie... Hace falta que diga que no volveré a viajar con @Ryanair?

      1 reply 3 retweets 0 likes
      Ryanair‏Verified account @Ryanair 12 Dec 2017
      Replying to @MartiFabrega @Dav_Andreu

      Sentimos los problemas. Apuntamos tu recomendación y ponemos a vuestra disposición los canales de reclamación:http://bit.ly/2vD97xO 

      6:54 AM - 12 Dec 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Martí Fàbrega‏ @MartiFabrega 12 Dec 2017
          Replying to @Ryanair @Dav_Andreu

          Muchas gracias por la información, pero lo que necesitábamos era asistencia tras la cancelación del vuelo. En 48 horas nadie de @Ryanair nos ha dado una solución, todo se limita a reclamaciones. Sería mejor un canal de soluciones que uno de reclamaciones. Ni una ayuda para volver

          1 reply 0 retweets 0 likes
        3. Reclamación de Vuelos‏ @ReclamarVuelos 19 Jan 2018
          Replying to @MartiFabrega @Ryanair @Dav_Andreu

          Puede usted reclamar de 250 a 600€ por ese vuelo + gastos y daños y perjuicios en http://www.reclamaciondevuelos.com 

          0 replies 0 retweets 0 likes
        4. End of conversation

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