I patiently wait 25 working days with no reply and I today receive an email saying 'correspondence has been forwarded to relevant department' What does mean??
HI Ben, I can see it has been escalated, I will notify again the claims department. Sorry JC
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Hi, Could we get this looked into again? I think its fair to say this is going on way and above what is considered a reasonable time frame ;/
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Could I get a reply on this please?
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