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@Ryanair

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@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

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    1. Ray Wilson‏ @Radar_62 15 Nov 2017

      @Ryanair You cancelled our flight from Faro 10th Oct. You could only get us a flight back a week later. Due to hospital appointments we had to get back. You told us to use another airline and claim it back. We did and you're not paying us. Take it we'll have to get a lawyer 👎

      2 replies 1 retweet 0 likes
    2. Ryanair‏Verified account @Ryanair 15 Nov 2017
      Replying to @Radar_62

      Hi Ray, was your claim rejected? DL

      1 reply 0 retweets 0 likes
    3. Ray Wilson‏ @Radar_62 15 Nov 2017
      Replying to @Ryanair

      They eventually offered to refund flights 17th Oct which we cancelled cos we flew back Fri 13th but not paying for they flights yet they said they would beforehand

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 15 Nov 2017
      Replying to @Radar_62

      Hi, if you claim hasn't been rejected the it is still processing. We are not refusing to pay, you just need to wait until the claim is finished processing. DL

      1 reply 0 retweets 0 likes
    5. Ray Wilson‏ @Radar_62 15 Nov 2017
      Replying to @Ryanair

      The member of our group who put the claim in was told it had been dissolved (???) till he phoned on Monday. Our ref is 1907421/PR9Z2Z Any assistance would be greatly appreciated

      1 reply 0 retweets 0 likes
    6. Ryanair‏Verified account @Ryanair 15 Nov 2017
      Replying to @Radar_62

      Hi, did you make the complaint on the website as advised by the call centre? DL

      1 reply 0 retweets 0 likes
    7. Ray Wilson‏ @Radar_62 15 Nov 2017
      Replying to @Ryanair

      Yes

      1 reply 0 retweets 0 likes
    8. Ray Wilson‏ @Radar_62 7 Dec 2017
      Replying to @Radar_62 @Ryanair

      We got an E-mail saying claim had been resolved and closed but doesn't say how much they are paying us. Is there anyway we can find this out before giving bank details. Our ref is 1907421/PR9Z2Z

      1 reply 1 retweet 1 like
      Ryanair‏Verified account @Ryanair 7 Dec 2017
      Replying to @Radar_62

      Hi Ray, once payment is processed you would be notify. Thanks MV

      4:31 AM - 7 Dec 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Ray Wilson‏ @Radar_62 3 Jan 2018
          Replying to @Ryanair

          Cost us £945 to get home (3 days late) plus £330 for flight we cancelled and have been offered £523. Is this final offer. I'm contacting lawyer and ombudsmen for assistance.pic.twitter.com/bc9cn7cSFy

          2 replies 0 retweets 0 likes
        3. Ray Wilson‏ @Radar_62 5 Jan 2018
          Replying to @Radar_62 @Ryanair

          Due to Mr Kempton starting cancer treatment he's asked us to take over our claim. Other member of party has contacted Money Matters who said 1st thing they'd ask is why £523 when flight refunds come to £1275. Ray

          1 reply 1 retweet 1 like
        4. Show replies

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