Usual @Ryanair customer support this morning. “Go to gate xx where your flight is boarding”. “Boarding in 5 mins”, oh hang on, “inbound flight is delayed by 45 mins.” Just be honest with passengers
Hi, apologies for the experience. Please submit a complaint here https://contactform.ryanair.com/ DL
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Didn’t answer my question - I asked if it’s normal practice & if so why you think it’s acceptable to queue in the freezing cold conditions at Stansted when the flight isn’t ready for boarding? Airport say that’s under your control.
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Hi, when boarding a plane there can sometimes be an unexpected delay. Which can cause passengers to have to wait outside for a few moments. Our crew try to avoid this at all costs. But unfortunately there will be instances were it happens.
End of conversation
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