Hi Catherine, we're very sorry for the inconvenience, we have escalated this. JC
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Replying to @catfishey
Hi Cath, unfortunately from the social media team there is nothing more we can do. Sorry JC
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Replying to @catfishey
Hi Catherine, we're very sorry for the inconvenience, to receive a response can tak eup tp 28 days. So you should receive it this week. JC
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Replying to @catfishey
Hi Catherine do you mean your refund or the EU261? JC
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Replying to @catfishey
Hi, there has been a delay with the Eu261 claims. You will be contacted as soon as it is done. DL
7:46 AM - 30 Nov 2017
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