Hi, have you got a booking reference that we can check? Thanks AR
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Replying to @lozzyd0
Hi, complaints are generally handled within 21 working days, which is today in your case. You should be receiving a response in the coming days. We apologize for the delay. AR
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Replying to @lozzyd0
Hi, I've contacted the agent dealing with this case and asked them to make contact with you. Sorry for the delay and inconvenience. Cheers AR
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Replying to @lozzyd0
Hi, as part of the social media, unfortunately we can only forward on emails, we've no access to any time frame. Thanks AR
9:45 AM - 24 Nov 2017
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