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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
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    1. Ryanair‏Verified account @Ryanair 23 Nov 2017
      Replying to @everosatoBBC

      Hi Eve, did yuo submit the EU261 claim>? JC

      2 replies 0 retweets 0 likes
    2. Eve Rosato‏ @everosatoBBC 23 Nov 2017
      Replying to @Ryanair

      I am not trying to claim compensation, I am not entitled to compensation. I am trying to claim Ryanair credit in order to book another flight.

      3 replies 1 retweet 1 like
    3. Ryanair‏Verified account @Ryanair 23 Nov 2017
      Replying to @everosatoBBC

      We cannot issue a credit. DL

      1 reply 0 retweets 0 likes
    4. Eve Rosato‏ @everosatoBBC 23 Nov 2017
      Replying to @Ryanair

      My brother in law, who was on the same flight as me and was in exactly the same position was given a refund and given credit to book a new flight. Could you explain that?

      1 reply 1 retweet 1 like
    5. Ryanair‏Verified account @Ryanair 23 Nov 2017
      Replying to @everosatoBBC

      Are you referring to a voucher? Dl

      1 reply 0 retweets 0 likes
    6. Eve Rosato‏ @everosatoBBC 23 Nov 2017
      Replying to @Ryanair

      I'm not sure what terminology you would use, but yes, I presume that is basically the same thing.

      1 reply 0 retweets 0 likes
    7. Ryanair‏Verified account @Ryanair 23 Nov 2017
      Replying to @everosatoBBC

      They may have gotten the travel voucher for cancelled flights. Those are now expired. DL

      1 reply 0 retweets 0 likes
    8. Eve Rosato‏ @everosatoBBC 23 Nov 2017
      Replying to @Ryanair

      So, having spent the last few weeks attempting to talk to your customer service team on your chat feature, and that feature being constantly unavailable, they have expired. That's not great is it?

      1 reply 0 retweets 0 likes
    9. Ryanair‏Verified account @Ryanair 23 Nov 2017
      Replying to @everosatoBBC

      Hi Eve, did you receive an email with the vouchers? In that email, the vouchers with their details were included, and it is stated that the vouchers expired on the 31st of October. JC

      1 reply 0 retweets 0 likes
    10. Eve Rosato‏ @everosatoBBC 23 Nov 2017
      Replying to @Ryanair

      No I never received an email with vouchers. Which is why I have been trying to contact you customer service team.

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 23 Nov 2017
      Replying to @everosatoBBC

      Hi Eve, could you DM us your booking reference? Thanks JC

      7:56 AM - 23 Nov 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Eve Rosato‏ @everosatoBBC 23 Nov 2017
          Replying to @Ryanair

          Sure you need to follow me

          1 reply 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 23 Nov 2017
          Replying to @everosatoBBC

          Hi Eve, please try now. Sorry JC

          0 replies 0 retweets 0 likes
        4. End of conversation

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